Cancellation/Refund/Return Policy

Cancellations will only be accepted before we purchase and print the shipping label for your order.  Therefore, please contact us immediately once you know that an order needs to be canceled. 

We will gladly accept items for exchange that are received by us within 14 days of your package arrival. You can exchange unwashed, unworn, or defective products within 14 days of the arrival date. Please note that all sale and discounted items are not available for exchange. You may e-mail us at shop@carlaandnicoles.com and follow all instructions for returning merchandise that is outlined on the Site. Please keep all original tags that were attached, and please send the original invoice back to us when shipping.

If you receive a product that is damaged, you must notify us within 24 hours of having received the package to qualify for an exchange. We will not accept any exchanges without proof of purchase.  Therefore, please include your original invoice with your return. Items will not be accepted for return if they have been washed or altered in any way. 

Please send your exchanges to: Exchange label will be included

Please note that we will not accept your package if it is postmarked after the 14-day deadline.  If we receive it after the deadline, we will send the item back to you at your expense.

We also reserve the right to refuse any returns that we deem do not meet our policies.

Links to third-party sites and services

The Carla and Nicole's Site, carlaandnicoles.com, may contain links to other websites ("Linked Sites"). These Linked Sites are not under the control of Carla and  Nicole's, and we are not responsible for the contents of any linked site.  Carla and Nicole's provide these links to you as a convenience, and we do not endorse the site or have any association with its operators.

Certain services made available via carlaandnicoles.com may be delivered by a third-party site and organization. By using any product, service or functionality that originates from the carlaandnicoles.com domain, you acknowledge and consent that Carla and  Nicole's may share information and data with any third party with whom Carla and  Nicole's has a contractual relationship to provide such requested product, service or functionality on behalf of carlaandnicoles.com users and customers.

Changes to Terms

Carla and Nicole's reserve the right to change the terms under which carlaandnicoles.com is offered. The most current version of the Terms will supersede all previous versions. Carla and Nicole's encourage you to review the Terms regularly to stay informed of our updates.

If you have any questions or comments regarding these terms and conditions, please send your inquiries to info@carlaandnicoles.com. Carla and Nicole's welcomes all questions and comments.